:root{color-scheme:dark;--bg:#02090c;--panel:rgba(5,20,23,.9);--line:rgba(77,205,187,.25);--emerald:#28efd1;--text:#eef7f5;--muted:#9eb1b2;--gold:#e7bd56;--danger:#ff7169}*{box-sizing:border-box}body{margin:0;min-height:100vh;background:radial-gradient(circle at 75% 0,rgba(21,112,103,.18),transparent 28%),linear-gradient(140deg,#01070a,#031014 56%,#010609);color:var(--text);font-family:Inter,Arial,sans-serif;font-size:15px}.support-shell{width:min(1480px,100%);min-height:100vh;margin:auto;border-inline:1px solid rgba(126,192,184,.12);background-image:linear-gradient(rgba(83,139,134,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(83,139,134,.035) 1px,transparent 1px);background-size:52px 52px}.support-topbar{height:88px;display:flex;align-items:center;justify-content:space-between;padding:0 3.2vw;border-bottom:1px solid var(--line);background:rgba(1,9,12,.86);backdrop-filter:blur(18px)}.support-brand{display:flex;align-items:center;gap:16px}.support-brand 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